About Cosa

Cosa is a boutique luxury travel studio creating personalized journeys for curious, discerning travellers around the world. With a strong sense for quality, detail and individuality, we combine creativity, craftsmanship and entrepreneurial spirit within a modern and evolving organization.

As we continue to professionalize and develop thoughtfully by introducing new tools, processes and products we are looking for a people-centric leader who can guide our Travel Design team with clarity, care and foresight.

This role is about leading, structuring and enabling others to consistently deliver exceptional work.

The Role

As Head of Travel Design & Experience, you lead and develop our Travel Design team and shape how outstanding travel experiences are created at Cosa – today and in the future. You are a motivating leader, a structured thinker and a curious builder, comfortable working with evolving processes, new tools and an empowering leadership style. You create the conditions in which creativity can flourish within clear, thoughtful structures.

Key Responsibilities

Leadership & Team Development

• Lead, motivate and develop a team of experienced Travel Designers
• Foster a positive, learning-oriented and collaborative team culture
• Provide clarity on roles, expectations and ways of working
• Act as a role model through your attitude, curiosity and leadership presence

Client Experience & Quality

• Work closely with high-profile clients to understand their unique preferences and travel aspirations, ensuring their experiences exceed expectations
• Ensure consistently high quality across all client touchpoints
• Use feedback and data thoughtfully to continuously refine the client experience

Collaboration & Vision

• Work closely with the Founder family and leadership team to translate vision into execution with clarity and momentum
• Encourage ideas, experimentation and continuous learning within the team

Process & Ways of Working

• Analyze existing workflows and identify opportunities for refinement
• Design and implement structured, scalable processes that support both quality and creativity
• Balance flexibility with consistency in a fast-evolving environment

Technology, Tools & Product Development

• Bring solid foundational technical interest to support effective leadership in:
  • Tool selection and testing
  • Product and process development
  • Implementation of new systems and workflows
• Actively contribute to the evolution of Cosa’s internal platforms, tools and tech-enabled processes
• Partner with internal and external stakeholders to turn ideas into practical, elegant solutions

What We’re Looking For

Leadership & Mindset

• Proven experience leading, motivating and developing teams
• A positive, inspiring personality with a calm and confident presence
• Comfort with change, growth and continuous development
• Strong self-reflection and openness to feedback

Structure & Execution

• Strong analytical and organisational skills
• Experience introducing new processes, tools or operating models
• Ability to bring structure without over-engineering

Technology & Curiosity

• Solid foundational technical interest and digital affinity
• Willingness to engage with new tools, systems and products
• Not required to be a technical expert – but curious, hands-on and pragmatic

Travel & Global Perspective

• Experience of at least 7-10 years of professional experience, ideally in travel, hospitality, services or experience-driven environments
• A genuine interest in travel and the world is essential
• Destination know-how is an advantage, but not a prerequisite
• Global Distribution System knowhow preferred

German and English language skills required